Case Study #1

The Problem

A Home Depot location had an ongoing seasonal issue with local geese nesting in their Garden Center department and acting aggressively toward customers and associates. One associate was even bitten. Each time a new pair of Geese would take up nesting, they would request trapping and removal.

Geese

The Solution

Brighter Image effectively trapped and removed the aggressive geese each time the service was requested. However, our team members identified an annual pattern and began proactively exploring further abatement possibilities. We developed a simple, cost-effective solution – decoys which mimic geese in “agony” postures, causing fear and flight reactions in live geese. These decoys were carefully placed in order to be visible to the geese, but not the customers.

Geese Removal

The Outcome

During the complimentary Quality Control call shortly following the service, Brighter Image was informed by management that they were very happy – the decoys were a success! They had not seen any geese since the installation of the decoys. They also added that the Brighter Image team was very respectful and professional they would be happy to work with them again.

Multiple seasons have passed and this site remains geese free. This simple solution prevented the company from continuing to spend thousands of dollars on bird abatement services.

Case Study #2

The Problem

A Lowes location had a large homeless encampment surrounding their propery resulting in significant theft from the store and dangerous encounters for store personnel. They needed assistance removing a significant amount of trash and debris and to get the areas cleared. They were given a 30-day deadline for resolution, including landscaping work that was to follow the debris removal.

Before

The Solution

Working in conjunction with local law enforcement, Brighter Image notified occupants, allowing everyone to move on with their belongings.Then the work began toremove thousands of pounds of trash and debris, filling 5 industrial sized dumpsters.

We worked along with law enforcement throughout the project when needed to keep everything moving along smoothly and without incident. Daily updates and photos were provided to the Lowes team throughout the course of the project so they could rest assured that the timeline was on track.

Brighter

The Outcome

Lowes Regional and District Representatives inspected the area and were pleased with the work completed. The area was completely cleared of debris and Lowes was able to reclaim their property and reduce their theft and safety concerns.

5
{The Brighter Image® crew I worked with were right on time, did the work exactly as outlined, communicated well and did a great job. They truly deserve an excellent quality control score!
Tracy Goldfield
Assistant Store Manager
5
{Brighter Image® was very professional and personable. They were very thorough and I’d be glad to work with them again. They did a very good job.
Chris Blakely
Store Manager
5
{I have been with Home Depot for 27 years and a manager 17 years, and by far this is the best team I have ever worked with... In a scale of 1-10, I give 110. I would hire them on the spot at any time!
Lindsay
Manager of Home Depot
5
{I was very impressed with the work ethic of the Brighter Image® team. I’ve not had such a professional crew in a long time, nor have I seen a crew work so hard to complete a job so well. They parked correctly and communicated very well.
Glen Adams
Store Manager
5
{They are one of the most supportive, best crews that I have ever worked with. Truly professional in every aspect. I’d like all my SP’s to be BI crew.
Anand
OMN
5
{The Brighter Image® work was satisfactory to the extreme. They were professional and took better care of store product than any vendor I’ve ever worked with.
Kyle Dudley
Assistant Store Manager
5
{The Brighter Image crew was one of the best I have worked with. They are professional and did very thorough and detailed work. They were organized and friendly. All equipment is outside ready for pickup. I appreciated the daily calls from BI; none of the other SP’s do that.
Robert
5
{We plan to recommend the BI crew anytime we have the opportunity ... There just are so few SP’s like this anymore.
John
Overnight Manager
5
{It was like a crew of efficient little elves quietly came in, worked and disappeared!
Juan Solar
5
{The BI Team is the most efficient, friendliest, most cooperative, and most professional team I have ever worked with.
Jason Barkley
Operations Manager